Question 1

How do I book a ride?

Accepted Answer

Use the price calculator for the fastest response. Most bookings are confirmed within minutes.

Question 2

What does your pricing structure look like?

Accepted Answer

Easily calculate your trip price and preview your route on the map before booking.

Question 3

Do you track flights?

Accepted Answer

Yes — every airport pickup includes real-time flight tracking. If your flight is delayed or arrives early, your driver adjusts automatically. No extra charge for delays.

Question 4

What vehicle will I get?

Accepted Answer

Every ride is a black Chevrolet Suburban — premium full-size SUV with seating for up to 6 passengers and serious luggage capacity.

Question 5

Can I cancel my booking?

Accepted Answer

Yes. Cancellations 24 or more hours before pickup are free of charge. Between 1 and 24 hours a partial or full fee applies depending on notice given. Less than 1 hour before pickup, cancellation is not accepted. See our Cancellation Policy page for full details. Contact us via WhatsApp to cancel.

Question 6

How do I pay?

Accepted Answer

All payments are securely processed through our website using major bank cards, Apple Pay, and other supported payment methods. All rides require prepayment to confirm the booking.

Question 7

Are you available 24/7?

Accepted Answer

Yes — including holidays, late-night, and pre-dawn airport runs. Just book in advance whenever possible so we can guarantee a vehicle.

Question 8

Do you serve outside Miami?

Accepted Answer

Yes. We do statewide Florida — Orlando, Disney World, Cape Canaveral, Tampa, Fort Lauderdale, Key West, West Palm Beach and beyond. Get a quote via the calculator.

Question 9

Is gratuity included?

Accepted Answer

Gratuity is not included in the quoted price. Tipping your driver is appreciated but optional — 15–20% is customary.

Frequently askedquestions

Frequently asked
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